SHIPPING & RETURNS POLICY

SHIPPING

1. Made-to-order products

All our products are made through Printful®, a print-on-demand and fulfillment service provider. This means we do not handle pre-made inventory. Every item is printed, packed, and shipped just for you.

​

2. Production time

Once your payment is confirmed, your order enters the production process.
Estimated production time is 2 to 7 business days depending on the type of product, design, season, and workload at the fulfillment center.

This time is separate from shipping and cannot be expedited.

 

3. Shipping time and rates

DOMESTIC SHIPPING (MEXICO)

• Method: Standard shipping

• Estimated delivery time: 7 to 15 business days

• Cost: $149.00 MXN

• Free shipping on orders over $999.00 MXN

​

INTERNATIONAL SHIPPING (REST OF THE WORLD)

• Method: International standard shipping

• Estimated delivery time: 10 to 20 business days

• Cost: $219.00 MXN

• Free shipping on orders over $1,499.00 MXN

Important: Delivery times are estimates and may be affected by factors beyond WishMe's control, such as customs, weather, logistics delays, or high-demand periods. We cannot guarantee exact delivery dates.

​

4. Shipping zones and availability

We ship to almost every country, except for a few with logistical, political, or health restrictions.
If your country does not appear at checkout, please contact us.

​

5. Tracking information

Once your order has been shipped, you’ll receive a confirmation email with a tracking number.
We recommend checking your "Promotions" or "Spam" folders if you don’t see it in your main inbox.

​

6. Incorrect or incomplete addresses

It is the customer’s responsibility to provide a complete and correct address.
If an order is returned due to an incorrect or incomplete address, the customer must cover the cost of reshipping.
WishMe is not responsible for undelivered orders for this reason.

​

RETURNS & EXCHANGES

 

1. General policy

Because all our products are made to order, we do not accept returns or exchanges for personal reasons such as:

• Choosing the wrong size

• Changing your mind

• Personal preferences for color, design, or style

​

2. Replacement or refund for defect, damage, or error

If your item arrives defective, damaged, or incorrect, contact us within 30 calendar days after delivery.

Please email us at info@wishme.com.mx with:

• Order number

• Clear photos of the product (damage, error, or defect)

• Description of the issue

Once we review the case, we’ll offer you a free replacement or, if applicable, a full or partial refund.

​

3. Cases where returns or refunds do not apply:

• Damage caused by improper use or washing

• Orders reported after the 30-day period

• Customized items that were printed correctly according to your request

​

CUSTOMS POLICY & INTERNATIONAL FEES

For international orders outside Mexico, customs duties, taxes, or fees may apply depending on the destination country.
These charges are the buyer's responsibility and are not included in the product price or shipping cost.

 

CHANGES TO THIS POLICY

WishMe reserves the right to modify this Shipping & Returns Policy at any time.
Changes will take effect as soon as they are published on this page.
We recommend reviewing it before placing a new order.

 

CONTACT

If you have any questions or need help with an order, feel free to email us at: 📩 info@wishme.com.mx

​

​

We’re here to help 💌
Making sure your experience feels magical from your first click to your final delivery ✨